References
- Triorail
- Preparation and management of ISO-Audits (ISO9001:2008)
- Adaptation of the quality management process towards ISO9001:2015
- Execution of internal audits
- Revision of the quality documentation with the target to get leaner processes
- Preparation and execution of external customer and supplier audits
Examples for the range of services
- Sales Push for complex technical High Tech Products with the following phases
- Analysis
- Concept creation
- Support during implementation of the measures
- Result: Sales increase through higher visibility on the market
- Customer loyalty enhancement through sustainable management of customer relations with the following phases
- Analysis of the customer structure (Current/potential new customers)
- Establishment of a CRM (Customer Relationship Management) (optional)
- Implemention of customer relationsship processes
- Result: Much higher customer loyalty (Customer satisfaction increase) leads to subsequent orders and sustainable growth